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Let's talk data, AI & workflows for proactive management.

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The journey to proactive requires a holistic approach

Manage every stage of the lifecycle together in one platform. 

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AV is now business-critical infrastructure

Customer expectations have changed. AV systems are business-critical, network-connected, security-sensitive systems that must align with IT governance. "It works most of the time" is no longer acceptable & proactive monitoring alone isn’t enough. Seeing problems isn’t the same as preventing them.

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Why focus on lifecycle management

Lifecycle Management is the shift from installing systems… to owning the user experience & performance outcomes.
Building long-term partnerships with Customers that are strategic.
Leveraging unified data & workflows to deliver a proactive experience from deployment to managed support across every region.

What a Real “Single Pane of Glass” Means

  • Standardized data models & unified asset intelligence that enable real-time visibility
  • Streamlined deployment workflows & integrated support processes that drive efficiency & consistency on scale
  • Real-time monitoring, collaboration & with performance analytics that deliver to SLAs
  • All connected. All contextual. All actionable so that we are all equipped to make informed decisions & deliver a better customer experience

Move from reactive response to performance management

Change the conversation on Support with data-driven insights.

Deliver faster resolution times. Fewer repeat incidents. Improved SLA compliance.
Higher customer satisfaction.

With structured insights at both a macro & micro level on MTTR, SLA performance, alert volumes, & downtime trends, Service Leaders can:

  • Reduce systemic failures across global estates
  • Identify rooms & devices driving repeat incidents
  • Prioritize Resources based on business impact
  • Demonstrate consistent measurable improvements in service delivery everyday to every stakeholder

Proactively plan refreshes with the right data

Lifecycle intelligence enables risk-based investment planning.
Predictable lifecycle budgeting. Reduced emergency replacements. Lower long-term support costs. Technology investments aligned with performance data.

Most refresh decisions are reactive, triggered by failure, age, or available budget. Lifecycle data changes this, delivering the data & insights needed to prioritize where, when & why to invest.

  • Correlate Reliability trends, to End of Life, End of Support & Warranty
  • Stay in front of Contract Renewals to ensure continuous service delivery
  • Efficiently budget & plan refreshes from one global System of Record
  • Organizations can now prioritize refresh where it reduces the most operational risk & service burden

Align technology with workplace strategy

Leverage technology usage insights to improve employee experience.
Higher room utilization. Improved employee experience.
Smarter capital allocation across real estate portfolios

AV systems directly impact the workplace experience. Poor performance reduces collaboration & productivity. By combining usage analytics with downtime & service performance data, organizations can:

  • Identify underperforming or underutilized spaces
  • Prioritize updates to high-priority executive & collaboration rooms
  • Align AV refresh cycles with occupancy strategy
  • Optimize global standards & collab space per sq. ft ratios by integrating data driven insights into space planning

What is your top priority right now?

Centrally managing AV data & documentation

I'm looking for ways to maintain a real-time AV System of Record with documentation, configuration details, room inventories, & maintenance records to meet Compliance.

Improving operational efficiency

I'm actively looking for ways to automate more of the following processes. Managing refreshes, system updates, monitoring performance, & troubleshooting across the AV estate.

Governing global AV standards

We’re working to create & deliver consistent AV room standards on a global scale as we retire legacy hardware.

Leverage AI to scale service delivery

I'm looking to reduce ticket support volumes by embedding AI & automation into service & incident management workflows.

Lifecycle Management for legacy equipment

We’re continually retiring older hardware & looking for effective ways to maintain interoperability & make good decisions on end-of-life planning.

Awarded by AV Industry Leaders

Continually recognized by Industry Experts & leading Associations for empowering proactive lifecycle management.

BEST RECURRING REVENUE SOLUTION

Recognized by Commercial Integrator, NSCA & Security Sales & Integration for Excellence in Product Innovation.

ISE 2026 BEST OF SHOW

Awarded by industry expert judges & journalists from TVBEurope, Systems Contractor News, Digital Signage Magazine & Sound & Video Contractor.

SOFTWARE INNOVATION OF THE YEAR

Recognized by the industry's leading publication AV Magazine and the esteemed panel of Industry Expert Judges.

The pivot difference

A True Single Pane

Unified data, AI & streamlined workflows that connect every Team member across every lifecycle stage.

Holistic Operating Model

Combine system-level data, AI-powered diagnostics, workflow automation, and real-time monitoring—to streamline deployment, enhance proactive support, and improve lifecycle planning for every stakeholder.

20-40%

Increase in asset utilization

95%

Reduction in time to access information

Easy to use & efficient

Integrated IT workflows & a user experience that gives the right information with the fewest amount of clicks.

Holistic Operating Model

Integrated workflows & an intuitive user experience that drives greater efficiency across Operations & Support.

Standardized & flexible

Standardized templates with no-code workflows & automations make it easy to scale real-time operations.

Holistic Operating Model

Purpose built for Integrators & MSPs to drive governance & control across every stage of the lifecycle.

28,000

manual actions saved per month

Enterprise-grade security

Enterprise-grade infrastructure with built-in protection and security, data privacy, governance, permissions, and compliance.

Let’s partner

Get started on the journey to proactive.

Book a time to talk about real-time system health management.

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