BEST RECURRING REVENUE SOLUTION
Recognized by Commercial Integrator, NSCA & Security Sales & Integration for Excellence in Product Innovation.
Deploy smarter. Manage proactively. Grow customer lifetime value across integration services & managed support.
Use data to drive business results. Manage every customer, system & document in one central place. Leverage data to proactively support & plan future upgrades with customers.
Reduction in Time to Access System Records
Maintain a single source of data & documentation in the pivotCloud across every device, system & location so that every Team member & Partner has access to the information they need at all times.
"pivot has transformed how our Team manages data & documentation. No more silos across Projects, Regions, Customers & AV Partners. Everyone is equipped to support the Customer."
Maintain a single source of data & documentation in the pivotCloud across every device, system & location so that every Team member & Partner has access to the information they need at all times.
Centrally configure devices, run automated checks, & commission systems in the pivotCloud. Work in real-time to deliver transparency, better execution & cost savings across every deployment.
Savings in Avg. Commissioning Time
Maintain a real-time view across every system, location & deployment in the pivotCloud. Drive consistency, efficiency & accountability by executing standards for remote configuration, & automated commissioning checks.
"pivot has streamlined how our Team deploys systems, manages our Partners & keeps our Customers informed. We can confidently communicate progress while enabling our Engineers to stay focused on testing."
Maintain a real-time view across every system, location & deployment in the pivotCloud. Drive consistency, efficiency & accountability by executing standards for remote configuration, & automated commissioning checks.
Combine real-time monitoring with auto-fixes to continually reduce ticket load, allowing your Team to focus on the advanced incidents alongside pivotAssist.
Reduction in Mean Time to Resolution
pivot delivers a unified view into system health for every business critical system. Continuous monitoring & automated fixes deliver maximum uptime on scale enabling Teams to focus on their highest priorities every day.
"pivot's logic-based monitoring & automated fixes have reduced our Support Teams load significantly so that we can to focus on the highest priority incidents."
pivot delivers a unified view into system health for every business critical system. Continuous monitoring & automated fixes deliver maximum uptime on scale enabling Teams to focus on their highest priorities every day.
Leverage data to continually improve service delivery, plan system updates, reduce MTTR. Enhance the customer experience with dashboards that deliver insights & accountability.
Planned Maintenance Percentage
pivot delivers a unified view into system maintenance, identifying the reliability concerns & firmware currency requirements to effectively manage planned maintenance timelines & compliance.
"pivot has changed how we deliver Scheduled Maintenance. The firmware tracking & room reliability data, are enabling us to plan & focus our attention on the highest priorities."
pivot delivers a unified view into system maintenance, identifying the reliability concerns & firmware currency requirements to effectively manage planned maintenance timelines & compliance.
Leverage data driven insights on system reliability, EOL, EOS devices to proactively plan future upgrades with customers & improve system uptime.
Reduction in unnecessary lifecycle spend
pivot improves refresh planning accuracy by 2–3× using real lifecycle & performance data.
“pivot transforms operational data into strategic insight — helping you understand what to upgrade, what to maintain, and what to retire. With full lifecycle visibility, you can plan with confidence & optimize your AV investments.”
pivot improves refresh planning accuracy by 2–3× using real lifecycle & performance data.
Connect every Department, AV Partner & Customer on one platform to continually optimize every stage of the AV lifecycle.
Use real-time data & lifecycle insights to change the customer experience. Own the lifecycle story. Proactively plan updates with customers to deliver greater uptime & secure customer lifetime value.
Design for uptime. Leverage insights on device & system reliability to educate customers & evolve AV design standards to deliver greater supportability & uptime.
Protect project margins. Centrally govern & manage the commissioning workflow with configuration standards & templates to execute with greater consistency & efficiency.
Proactively monitor both device & system-level issues from a single pane. Leverage pivotAssist to pinpoint the root cause & execute remote fixes to restore uptime faster than ever.
The first AI Assistant built to support integrated business-critical AV systems.
pivotAssist works alongside your Team to pinpoint the root cause fast, execute remote fixes & streamline incident management.
Scale Support across the entire AV estate without the overhead.
pivot combines UC, Network & vendor agnostic AV devices to proactively monitor & manage the system & user experience.
Combine Cloud-to-Cloud integrations & pivotAxis, the on-premise edge collector, to deliver full visibility into system health & function.
Continually recognized by Industry Experts & leading Associations for empowering proactive lifecycle management.
Recognized by Commercial Integrator, NSCA & Security Sales & Integration for Excellence in Product Innovation.
Awarded by industry expert judges & journalists from TVBEurope, Systems Contractor News, Digital Signage Magazine & Sound & Video Contractor.
Recognized by the industry's leading publication AV Magazine and the esteemed panel of Industry Expert Judges.
Enterprise-grade infrastructure with built-in protection and security, data privacy, governance, permissions, and compliance.
Get started on the journey to proactive.
Book a time to talk about real-time system health management.
