AI – pivotAssist

Join us at AV/IT Summit in NYC: August 5th

Let's talk data, AI & workflows for proactive management.

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Scale Support Operations with AI

Enhance service delivery across the organization.

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Empowering the journey to proactive for leading organizations

Optimize every asset’s value

Gain a real-time, unified view into your entire AV estate

Manage performance, track lifecycles, firmware & licenses, maintain compliance, & uncover insights that deliver uptime, reduce waste, optimize spend, & maximize the value of every AV asset

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What are your Top Priorities?

Reduce Support Ticket Loads

I'm looking to reduce ticket support volumes by embedding AI & automation into service & incident management workflows.

Leverage my IT Support

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Limit reliance on Tribal Knowledge

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Fragmented data & Manual processes

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Design for uptime

Leverage insights to continually improve the user experience.

Fewer Day 2 issues. Lower lifetime service costs.

Leverage insights on device downtime, room reliability trends, repeat incident data, & SLA performance to:

Standardize high-performing system designs & configuration profiles
Eliminate underperforming devices from future deployments
Reduce over-engineering & unnecessary complexity
Design systems that are easier to support & maintain

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Move from reactive response to performance management

Change the conversation on Support with data-driven insights.

Deliver faster resolution times. Fewer repeat incidents. Improved SLA compliance. Higher customer satisfaction.

With structured insights at both a macro & micro level on MTTR, SLA performance, alert volumes, & downtime trends, Service Leaders can:

Reduce systemic failures across global estates
Identify rooms & devices driving repeat incidents
Prioritize Resources based on business impact
Demonstrate consistent measurable improvements in service delivery everyday to every stakeholder

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Proactively plan refreshes with the right data

Lifecycle intelligence enables risk-based investment planning.

Predictable lifecycle budgeting. Reduced emergency replacements. Lower long-term support costs. Technology investments aligned with performance data.

Most refresh decisions are reactive, triggered by failure, age, or available budget. Lifecycle data changes this, delivering the data & insights needed to prioritize where, when & why to invest

Correlate Reliability trends, to End of Life, End of Support & Warranty
Stay in front of Contract Renewals to ensure continuous service delivery
Efficiently budget & plan refreshes from one global System of Record
Organizations can now prioritize refresh where it reduces the most operational risk & service burden

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Modern AV Operations is here

Deliver proactive system management on scale

AUTOMATE SCHEDULED TASKS

Orchestrate System Updates at Scale

Manage & update system health consistently & efficiently, with best practice templates for System Health Tracking, Scheduled Tasks, System Maintenance. Customize to meet your unique needs & then scale across locations.

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MANAGE ACCOUNTABILITY

Orchestrate any Team Member Efficiently

Centrally manage internal Teams & Partners to give everyone access to the right information. Share one source of data & documentation to collaborate in real-time & save everyone time. RBAC gives you a full audit log to meet Compliance.

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Awarded by AV Industry Leaders

Continually recognized by Industry Experts & leading Associations for empowering proactive lifecycle management.

BEST RECURRING REVENUE SOLUTION

Recognized by Commercial Integrator, NSCA & Security Sales & Integration for Excellence in Product Innovation.

ISE 2026 BEST OF SHOW

Awarded by industry expert judges & journalists from TVBEurope, Systems Contractor News, Digital Signage Magazine & Sound & Video Contractor.

SOFTWARE INNOVATION OF THE YEAR

Recognized by the industry's leading publication AV Magazine and the esteemed panel of Industry Expert Judges.

The pivot difference

A True Single Pane

Unified data, AI & streamlined workflows that connect every Team member across every lifecycle stage.

Holistic Operating Model

Combine system-level data, AI-powered diagnostics, workflow automation, and real-time monitoring—to streamline deployment, enhance proactive support, and improve lifecycle planning for every stakeholder.

20-40%

Increase in asset utilization

95%

Reduction in time to access information

Easy to use & efficient

Integrated IT workflows & a user experience that gives the right information with the fewest amount of clicks.

Holistic Operating Model

Integrated workflows & an intuitive user experience that drives greater efficiency across Operations & Support.

Standardized & flexible

Standardized templates with no-code workflows & automations make it easy to scale real-time operations.

Holistic Operating Model

Purpose built for Integrators & MSPs to drive governance & control across every stage of the lifecycle.

28,000

manual actions saved per month

Enterprise-grade security

Enterprise-grade infrastructure with built-in protection and security, data privacy, governance, permissions, and compliance.

Explore our Trust Center

Let’s partner

Get started on the journey to proactive.

Book a time to talk about real-time system health management.